Accessibility enforcement bodies by jurisdiction

How to escalate

Please contact us first at support@lonia.ai so we can try to resolve the issue directly. If you remain unsatisfied, the bodies below handle accessibility complaints in their jurisdictions. Pallas is a business-to-business tool, so several of these frameworks apply to us voluntarily rather than by mandate; see our accessibility statement for scope.

United States

Applicable framework: Americans with Disabilities Act (ADA); Section 508 of the Rehabilitation Act

• US Department of Justice (DOJ), Civil Rights Division, for ADA complaints
• US Access Board, for Section 508 standards and technical guidance
• State Attorneys General, for state-level accessibility and consumer-protection enforcement

European Union

Applicable framework: Web Accessibility Directive (2016/2102); European Accessibility Act (2019/882)

• Ireland: National Disability Authority (NDA), for public sector accessibility monitoring under the Web Accessibility Directive
• Ireland: Competition and Consumer Protection Commission (CCPC), lead market-surveillance authority for products under the European Accessibility Act, transposed by S.I. No. 636 of 2023
• Ireland: Coimisiún na Meán, for audiovisual media services under the same regulations
• Germany: Marktüberwachungsstelle der Länder für Barrierefreiheit von Produkten und Dienstleistungen (MLBF AöR), market-surveillance authority for the Barrierefreiheitsstärkungsgesetz (BFSG)
• Germany: Überwachungsstelle des Bundes für Barrierefreiheit von Informationstechnik (BFIT-Bund), for federal public sector IT accessibility monitoring. The Bundesfachstelle Barrierefreiheit is an advisory body and is not an enforcement authority.
• France: Défenseur des droits
• Spain: Observatorio de Accesibilidad (OADIS)
• Italy: Agenzia per l'Italia Digitale (AgID)

Each member state designates its own monitoring and enforcement body. Those above are shown as representative examples; contact the designated body in your own member state. Ireland splits the roles: the NDA monitors public sector accessibility, the CCPC is the lead market-surveillance authority for products under the European Accessibility Act, and Coimisiún na Meán covers audiovisual media services. Ireland is among the member states whose transposition carries criminal sanctions for serious European Accessibility Act non-compliance, and its regime is one of the more specific: under Regulation 32 of S.I. No. 636 of 2023 (in force 28 June 2025), a summary conviction can carry a fine of up to €5,000 or up to 6 months imprisonment (or both), and a conviction on indictment a fine of up to €60,000 or up to 18 months imprisonment (or both). Company officers can be personally liable where an offence is committed with their consent or connivance, and consumers can bring their own actions in the Circuit Court. We do not claim Ireland is the only member state with criminal sanctions; that is a comparative statement about 26 other transposition statutes that we have not verified. Germany's Barrierefreiheitsstärkungsgesetz (BFSG), also in force 28 June 2025, is administrative rather than criminal, with fines reaching €100,000 per violation under Section 37, and carries a separate practical exposure: a competitor or trade association can issue an Abmahnung, a formal cease-and-desist demand with costs attached, under German unfair-competition law. Both regimes provide microenterprise relief, but the scope differs, and in Germany the exemption reaches services rather than products.

United Kingdom

Applicable framework: Equality Act 2010; Public Sector Bodies Accessibility Regulations 2018

• Equality and Human Rights Commission (EHRC), for Equality Act enforcement
• Government Digital Service (GDS), for monitoring public sector website accessibility under PSBAR. GDS absorbed this function from the Central Digital and Data Office.

Canada

Applicable framework: Accessible Canada Act (federal); provincial accessibility and human-rights laws

• Accessibility Commissioner (Canadian Human Rights Commission), under the Accessible Canada Act
• Ontario: AODA Compliance and Enforcement Office, under the Accessibility for Ontarians with Disabilities Act
• Quebec: Commission des droits de la personne et des droits de la jeunesse (CDPDJ)

Federally, the Digital Technologies Accessibility Regulations under the Accessible Canada Act were registered on 5 December 2025. Federal public sector entities must comply by 5 December 2027 and large federally regulated private sector organizations by 5 December 2028. The technical standard is CAN/ASC-EN 301 549, which adopts EN 301 549 and therefore incorporates WCAG 2.1 Level AA. Penalties reach CAD 250,000 per violation. In Ontario, AODA penalties run up to CAD 100,000 per day for a corporation and up to CAD 50,000 per day for a director or officer, and the private-sector accessibility compliance report is due 31 December 2026 for organizations with 20 or more employees, on a three-year cycle. Ontario public sector bodies report on a separate cycle running in even-numbered years.

Australia

Applicable framework: Disability Discrimination Act 1992; state and territory anti-discrimination laws

• Australian Human Rights Commission (AHRC), under the Disability Discrimination Act 1992
• State and territory anti-discrimination and equal-opportunity commissions

Data-protection authorities

For privacy and data-protection matters (as distinct from accessibility), the relevant supervisory authorities, including the Irish Data Protection Commission, the UK ICO, the OAIC in Australia, and the OPC and the Quebec Commission d'accès à l'information (CAI) in Canada, are described in our Privacy Policy.